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SHIPPING, ORDERS & RETURNS

SHIPPING

To maintain affordable costs to our customers, we use the most economical shipping method available for normal deliveries.  Standard shipping is USPS First Class (packages less than 13 oz.) or USPS Parcel Select Ground (packages over 13 oz.) and is available to all customers in the United States, US Territories and overseas US Military installations with an APO/FPO/DPO address.  Shipping rates are calculated according to the total weight of your order.  Normal transit time for standard shipping ranges from 3-7 days after order processing for the contiguous United States, depending on location.  Transit time for standard shipping to Hawaii, Alaska and all other outlying areas may vary from 12-16 days after order processing.  Orders are normally shipped out 1-2 business days (holidays/weekends excluded [2-3 business days during holiday seasons unless stated otherwise on our website]) after order is processed/completed (see ORDERS below for processing times).  We strive to ship out all orders within or beyond reasonable time as stated.  Once they leave our hands, we cannot be responsible for delayed shipments due to USPS delivery services.

NOTE:  Due to COVID-19, transit delays for shipments could vary between 2-7 additional days.  Please adjust your expected package time of arrival.  We apologize for the inconvenience, which we have no control over.

 Shipping confirmation with package tracking information will be sent to customer if a valid email address is provided at checkout or provided with payment.  We want you to know when to expect your order delivery.

Unfortunately at this time, we do not ship internationally to non US military installations/territories.

Need a rush delivery?  We also offer Express & Priority Shipping as options for your convenience.

 **1 Day Express is USPS Priority Express (Delivery by 3pm on the next business day after order is shipped) and Priority shipping is USPS Priority (2-3 business days for delivery after order is shipped).

 

ORDERS AND PURCHASES

Regular orders are processed 1-2 business days prior to shipping (excludes weekends & major holidays) after order is paid.  During busy holiday seasons, orders are processed within 2-3 business days prior to shipping after order is paid (excludes weekends & major holidays) unless stated otherwise on our website.  Special custom orders may take 4-10 business days to process prior to shipping (excludes weekends & major holidays) after order is paid.

Keeping a supply of limited inventory allows us to constantly offer new and unique selections, therefore we rarely re-order many items if they sell out of stock.  Occasionally, certain items are in high demand and may be placed on backorder. If an item is on backorder, the product will show OUT OF STOCK, but a note will be made on the description that it is on backorder and cannot be ordered until it is back in stock.  Please feel free to contact us if you want to be notified when an item may be back in stock for purchase.

 

PRE-ORDERS

For high demand items that are have not quite arrived in stock, we may have special pre-order options for you to reserve your purchase.  This will be noted on selected product descriptions.

 

Please check...

 We ask that you carefully REVIEW YOUR ORDER at checkout before completing.  We are not responsible for entry errors made by customer (incorrect shipping address, credit card info errors, incorrect quantity of items, sale promo code not entered, incorrect color/style/size choice options, etc...).  We are unable to modify an order with any changes after it is submitted.  To ensure a pleasant ordering experience, please remember to take a moment and glance over your order before you hit that checkout button.   

 

PRICE ADJUSTMENTS

At this time, we do not offer Price Adjustments on prior purchases for items that temporarily run on a promotional sale or are marked down on a clearance sale. 

 

REFUND/EXCHANGE POLICY

Customer satisfaction is priority to us and we realize that sometimes a purchase may not work out for you.  If you have an item(s) to return, you may do so if it meets our policies below.

ALL SALES ARE FINAL for special custom orders, special event services & gift ensembles (NO REFUNDS/NO EXCHANGES/NO EXCEPTIONS).

ALL SALES ARE FINAL on beauty cosmetics/bath/body/spa products and all clearance sale items (NO REFUNDS/NO EXCHANGES/NO EXCEPTIONS).

Nominal fees for our BUILD A BASKET option are non-refundable.

 Exchanges may be available on individual boutique items, if the item(s) is still in stock.  If we confirm that an item(s) is in stock and can be exchanged, the same policies apply as they do for returns/refunds below.

Refunds (purchase price only) may be issued for all other items that are not labeled as "All Sales Are Final" on product description.  If unsatisfied with a purchase, please feel free to contact us (click our email link below) stating your reason and we may resolve the issue with a refund of purchase price upon receipt of product returned, if eligible.  Returned merchandise must be shipped back to us including a print out of the original order receipt or packing slip within 30 calendar days of purchase date (date on purchase/order receipt/packing slip).  We highly recommend that you securely ship your return product in the same packing materials to ensure that there are no damages in transit when we receive it.  We also highly recommend that you use a tracking method by your shipping carrier.  We will not issue a refund/exchange or be responsible for packages that are lost or do not deliver back to us in a timely manner.  Returned merchandise must be in its new condition, original packaging with tags still attached, unopened, unused, unaltered, unwashed, with no missing parts/items and not damaged by the customer for refund eligibility.  We reserve the right to deny a return on any merchandise if it does not meet our eligibility requirements for returns.  Customer is responsible for any return shipping costs and the original shipping charges are non-refundable (if applicable).  Once an item has been returned and approved, we will refund the purchase price to the customer's original payment method within 5 business days.

If an order is received with a manufactured defective item (not a damaged item that is a result of mishandling from shipment carrier), contact us within (2) business days of shipment delivery with detailed pictures of the defective item(s) and packing supplies from shipment (box and cushion materials).  Once we examine the picture(s) and deem it as a result of manufacturing, we will send a replacement order free of charge.  If the item(s) is no longer in stock, we will issue a full refund within 5 business days.

 We will not be responsible for damages/losses due to neglect or mishandling during transit from USPS (damaged or opened box upon delivery).  If you would like to purchase shipping insurance for your order, please contact us prior to completing your order.  If it appears that damages are the result of carrier handling, then customer must claim damage(s) with shipping carrier (USPS).  

NOTE:  All packages shipped via USPS Priority and Express are automatically insured up to a $50 value.

 

STORE BREAKS

Occasionally, our online store may temporarily close for a short break.  If our store is on break, there will be a note to customers on our website stating when the next available date will be for shipping out orders.  We greatly appreciate our customers' patience during these times. 

 

FEEL FREE TO CONTACT US AT ANY TIME!
bellahouseofmel@gmail.com